tt-itil-001

v3 ITIL Foundation for IT Service Management - Accredited Training & Proctored Exam (3 day)

For just $369 per student daily!
These rates require an 8-student, 3-day minimum booking for class and includes all expenses for up to 8 students per session: instructor, plus accredited ITIL® student guide and a one-hour proctored exam (web or paper-based). Additional students can be included for a fee of $290 per student to cover the cost of the courseware and exams (25 student maximum class size).
1. Accredited Instructor - Instruction provided by an accredited and certified ITIL trainer, all instructor travel and lodging expenses included
2. Accredited Courseware - v3 ITIL Foundation courseware. Sideris Courseware Corporation has been awarded the Certificate of Accreditation by LCS in cooperation with APMG as an Accredited Training Associate with BWyze Solutions for the delivery of training leading to ITIL® v3 Foundation Certification. The Sideris accreditation is also accepted by EXIN.
3. Proctored Exam - 60-minute, proctored exam (either web-based or paper-based)

Description
This course is designed for all levels of IT Service and Support staff. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL v3. The 3-days of instructional training materials provides IT professionals with the knowledge to write the accredited industry certification exam for the ITIL® Foundations certificate in IT Service Management. At this level, the qualification remains very similar to the ITIL v2 Foundations qualification. Whether adopting ITIL® or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service support and delivery can be best organized to align IT with business needs, improve service quality and reduce long-term costs.

Overview
This course prepares students for the ITIL® version 3 Foundation certificate with examples to illustrate how ITIL relates to each student’s daily activities. Students are given exercises to reinforce the ITIL Core Lifecycle. This ITIL® training courseware can be purchased with the following options:

Prerequisites
• Students should have a minimum of 1 – 2 years IT experience

Audience
• Members of Help Desks, Call Centers, or Service Desks
• IT Management
• Employees who support any aspect of IT Operations Management
• Relationship Managers who are the interface between IT and the business
• Anyone who wants to attain the ITIL® Diploma, which consists of 22 education credits that includes the Foundation Level and the Intermediate Level. The Intermediate Level consists of either the Capability stream or the Lifecycle stream

Course Contents
• ITIL Overview
• IT Service Management Overview
• The Service Lifecycle Principals
• The Service Lifecycle Core
   • Service Strategy Lifecycle Stage and Processes
   • Service Design Lifecycle Stage and Processes
   • Service Operations Lifecycle Stage, Functions, and Processes
   • Service Transition Lifecycle Stage and Processes
   • Continual Service Improvement Lifecycle Stage and Processes
• Class Exercise
• Mock Exam
• Review