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Frequently Asked Questions
Orders, Shipping & Returns
Finding your course title amongst the curriculum categories
How are version changes announced and identified?
How can I quickly reorder courseware?
How can a customer manage courseware updates and versions?
How to convert an estimate to a sales order
Is Sideris courseware for online or instructor-led training?
Purchase Orders
When are sales taxes charged to my order?
Shipping
Return Policies
Using The Sideris Online Store
Curriculum and Certification Questions & Answers
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Finding your course title amongst the curriculum categories How to locate a specific course title if I do not know the exact category.
How are version changes announced and identified? Keeping Sideris Courseware materials up-to-date is one of our priorities. There are two primary sources of version changes: new Releases of the software and minor enhancements. Understanding how Sideris keeps up with these changes will assist our customers to better manage version updates.
How can I quickly reorder courseware? Click the "re-order items" link within your Customer Center on the Sideris Online Store.
How can a customer manage courseware updates and versions? Since courseware updates are unavoidable due to software updates released by the software vendor, the following steps will help our customers to better manage their courseware inventories.
How to convert an estimate to a sales order If you have requested Sideris to prepare an estimate for you, learn how to convert directly it into a sales order by logging into your account at sideris.com.
Is Sideris courseware for online or instructor-led training? Uses of Sideris coursware.
Purchase Orders What are Sideris' requirements for accepting Purchase Orders for courseware orders?
When are sales taxes charged to my order? Sales taxes are charged only when required by law.