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| ITIL version 3.0 & Help Desk
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| ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental. For SAMPLES of our courseware and/or instructor resources, please click on DOWNLOADS on the navigation bar above. |
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| ITIL version 2.0
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| You can order version 2.0 ITIL courseware by selecting this category. Existing holders of previous versions of the ITIL Foundation certificate can prepare for the current Foundation certificate with the ITIL v3.0 Foundation Bridge courseware. Note also the e-Learning course that you can subscribe to on-line. |
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