What is the procedure for submitting returns?

In order to keep our print-on-demand costs low, we do not maintain an inventory of stock outside of our print facility. Therefore, it is necessary to charge restocking fees for returned courseware to cover our printing costs. Credit for any approved returns will be applied to future purchases.

The following restocking fees apply:
  • A 15% restocking fee applies to all Oracle courseware returns
  • A 50% restocking fee applies on all other courseware returns
  • Sideris will waive the restocking fees for defective products or incorrect shipments made at the fault of Sideris

The following conditions must exist to receive credit:
  • returned courseware must be unused and it must be in the original shrink-wrapping
  • returned courseware must be listed under the current course listings located on www.sideriscourseware.com
  • items must be returned within 30 days of the sales order date
 
Non-refundable items: The following items will not be approved for refund:
  • international promotions for "free shipping"
  • customized courseware 
  • instructor copies
  • all shipping charges incurred are non-refundable and will remain the customer's responsibility


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Revised 08-July-2008