tt-itil-001

v3 ITIL Foundation for IT Service Management - Accredited Training & Proctored Exam (3 day)

For just $369 per student daily!
These rates require an 8-student, 3-day minimum booking for class and includes all expenses for up to 8 students per session: instructor, plus accredited ITIL® student guide and a one-hour proctored exam (web or paper-based). Additional students can be included for a fee of $290 per student to cover the cost of the courseware and exams (25 student maximum class size).
1. Accredited Instructor - Instruction provided by an accredited and certified ITIL trainer, all instructor travel and lodging expenses included
2. Accredited Courseware - v3 ITIL Foundation courseware. Sideris is an Accredited Training Associate with a Certificate of Accreditation from APMG through LCS. The Sideris accredited ITIL® courseware leads to ITIL® v3 Foundation Certification.
3. Proctored Exam - 60-minute, proctored exam (either web-based or paper-based)

Description
This course is designed for all levels of IT Service and Support staff. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL v3. The 3-days of instructional training materials provides IT professionals with the knowledge to write the accredited industry certification exam for the ITIL® Foundations certificate in IT Service Management. At this level, the qualification remains very similar to the ITIL v2 Foundations qualification. Whether adopting ITIL® or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service support and delivery can be best organized to align IT with business needs, improve service quality and reduce long-term costs.

Overview
This course prepares students for the ITIL® version 3 Foundation certificate with examples to illustrate how ITIL relates to each student’s daily activities. Students are given exercises to reinforce the ITIL Core Lifecycle. This ITIL® training courseware can be purchased with the following options:

Prerequisites
• Students should have a minimum of 1 – 2 years IT experience

Audience
• Members of Help Desks, Call Centers, or Service Desks
• IT Management
• Employees who support any aspect of IT Operations Management
• Relationship Managers who are the interface between IT and the business
• Anyone who wants to attain the ITIL® Diploma, which consists of 22 education credits that includes the Foundation Level and the Intermediate Level. The Intermediate Level consists of either the Capability stream or the Lifecycle stream

Course Contents
• ITIL Overview
• IT Service Management Overview
• The Service Lifecycle Principals
• The Service Lifecycle Core
   • Service Strategy Lifecycle Stage and Processes
   • Service Design Lifecycle Stage and Processes
   • Service Operations Lifecycle Stage, Functions, and Processes
   • Service Transition Lifecycle Stage and Processes
   • Continual Service Improvement Lifecycle Stage and Processes
• Class Exercise
• Mock Exam
• Review