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tt-itil-004
v3 ITIL Foundation Bridge for IT Service Management - Accredited Training & Proctored Exam (1 day)
For just $494 per student!
These rates require an 8-student minimum booking for class and includes all expenses for up to 8 students per session: instructor, plus accredited ITIL® student guide and a one-hour proctored exam (web or paper-based). Additional students can be included for a fee of $145 per student to cover the cost of the courseware and exams (25 student maximum class size).
1. Accredited Instructor - Instruction provided by an accredited and certified ITIL trainer, all instructor travel and lodging expenses included
2. Accredited Courseware - v3 ITIL Foundation courseware. Sideris Courseware Corporation has been awarded the Certificate of Accreditation by LCS in cooperation with APMG as an Accredited Training Associate with BWyze Solutions for the delivery of training leading to ITIL® v3 Foundation Certification. The Sideris accreditation is also accepted by EXIN.
3. Proctored Exam - 60-minute, proctored exam (either web-based or paper-based)
Description
This course prepares students for the ITIL® version 3 Foundation certificate. Since this course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions, it is only intended for existing holders of previous versions of ITIL Foundation certificates. The ITIL Foundation Bridge certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. The underlying process and principles of ITIL have not changed in v3. The most significant difference is the focus of IT best practice as it relates to the business. The previous version, ITIL v2, was process oriented; ITIL v3 places emphasis on the management of IT through the entire Service Lifecycle and on the significance of creating business value, instead of simply on the execution of processes.
Overview
Throughout the courseware, examples will be used to illustrate how ITIL relates to each student’s daily activities. Students are given exercises to reinforce the ITIL Core Lifecycle. The content of the courseware is designed to provide a balance of theory, practical application and self-study components.
Prerequisites
• Students who already hold the "ITIL v2 Foundation Certification"
Audience
• Members of Help Desks, Call Centers, or Service Desks
• IT Management
• Employees who support any aspect of IT Operations Management
• Relationship Managers who are the interface between IT and the business
• Anyone who wants to attain the ITIL® Diploma, which consists of 22 education credits that includes the Foundation Level and the Intermediate Level. The Intermediate Level consists of either the Capability stream or the Lifecycle stream.
Course Contents
• ITIL History
• IT Service Management (ITSM)
• Process Management
• Continual Service Improvement
• Service Strategy – The Financial Management Process
• Service Design
• Service Transition
• Service Operation Functions and Roles
• Service Operation Lifecycle Processes
Certification
This courseware offers a "fast-track" approach to the "ITIL v3.0 Foundation Bridge certificate in IT Service Management" for those who already have ITIL v2 Foundation certification. The ITIL Qualification Board gives students learning with this courseware a 0.5 credit towards the 2.0 credits required to gain the coveted ITIL v3 Foundation certification. Those who already have ITIL v2 Foundation certification have accrued 1.5 credits. Instead of taking the 3-day ITIL v3 Foundation course, the 1-day "bridge" course will teach you the "new features" of the updated ITIL v3 certification exam so that your students can complete the qualification for ITIL v3 Foundation Certification.
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