| ITIL Certification
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| The IT Infrastructure Library (ITIL) is a series of publications giving best practice guidance on the provision of IT services and the accommodation and environmental facilities needed to support IT. ITIL is supported by a certification structure, administered by the “ITIL Certification Management Board” (ICMB). Please select from the categories below to see the courseware needed to help students pass each ITIL Examination. |
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| ITIL Foundation Exam
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| The Foundation Certificate is a one hour closed book examination consisting of forty questions with multiple choice answers. The pass mark is 26/40. |
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| ITIL Practitioner Exam
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| The Practitioner Certificate is a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study. The Case Study will be the same across all disciplines and is also the same as the one issued to Training Providers and used by candidates in completion of their in-course assignment. The examination will be invigilated by an ISEB invigilator. The examination accounts for 50% of the overall assessment for the Certificate. Candidates achieving a combined total of 65% or greater in the combined Assignment and Examination will be awarded a pass, provided they achieve a minimum of 50% in each of the Assignment and the Examination. |
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