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CompTIA CAQC certified courseware and training guide books for instructor-led training
 
CompTIA New Courseware CAQC Certified

Authorized CAQC Content
Sideris announces a new expanded CompTIA CAQC authorized courseware line. The highest rated CompTIA courseware in the marketplace today!

Certification Exam Mapping
The courseware maps directly to the new 2006 certification exams from CompTIA. The relevant exam objectives are listed at the beginning of each topic in the courseware. The courseware is continually revised to make it the most reliable resource available today. Our content is recognized by CAQC in the United States, EMEA, and PDI Europe.

Comprehensive A+ Content
While the competition will have you purchase a complete manual that includes all four certifications from CompTIA A+, the Sideris content has created four separate courseware guides that address each of the four A+ certification tracks; just like the CompTIA exams were designed! In this regard, Sideris is moving forward with CompTIA instead of lagging in the past.

CompTIA A+ Certification Essentials Skills Exam 220-601 cmp101
CompTIA A+ Certification Support Technician Exam 220-602 cmp102
CompTIA A+ Certification Remote Support Technician Exam 220-603 cmp103
CompTIA A+ Certification Depot Technician Exam 220-604 cmp104

Price Comparison
This courseware from Sideris beats any price the competition has. While some vendors charge $100-$160 per book, Sideris is extending a 10% discount for all Sideris customers resulting in a price of just under $64 each for all CompTIA volumes! When it comes to price, there is no comparison!

Local Printing
With printing facilities in Toronto, Canada and Boston, USA (serving North America), London, England UK (serving Europe, Africa, Middle East), and Melbourne, Australia (serving Asia, Pacific) we can offer more reliable delivery times with modest shipping costs. All transactions are now processed in local currency using all international credit cards.

CompTIA Print Licensing
Customize the courseware to your needs. Save on shipping costs. Obtain an unlimited print license for A+, Network+, Security+, Server+, Project+, CTT+, Linux+, CDIA+, Convergence+, RFID+, and DHTI+. All of this is available from the Sideris Courseware Licensing Program.
Look here for new releases in Oracle courseware, Oracle course books and Oracle 11g training materials
Oracle Database 11g: New Features for Administrators
 

Oracle Database 11g New Features For Administrators (5 days)

Objectives of This Course
The purpose of this training course is to assist experienced Oracle database administrators to quickly learn the new features and concepts associated with the 11g release of the Oracle database. Based upon this knowledge one will be able to utilize these features and realize the benefits they bring. Among the specific subjects we will consider are:
• Install and initially configure, or upgrade the Oracle 11g database software.
• Work within the structure of the changed Enterprise Manager (EM) interface and the database control.
• Discuss changes, enhancements and new features within the database architecture, the database parameters and the utilities and facilities used by administrators.
• Implement comprehensive Oracle 11g automatic memory management.
• The Fault Diagnosability Infrastructure now included within the database and the first-failure data capture capabilities which enhance problem troubleshooting, diagnosis and resolution. Components include the Health Monitor, Support Workbench and Incident Packaging subsystem.
• Security enhancements include encryption of data, database security attack countermeasures, enhanced default security settings, and the SecureFiles storage mechanism.
• Backup and recovery enhancements provided through the RMAN framework.
• Duplicating and cloning databases for the creation of test platforms, standby database installations and application workload replay.
• Guided recovery of database failures and corruption using the Data Recovery Advisor.
• Automatic Storage Management (ASM) enhancements.
• Storage improvements including advanced compression techniques and algorithms.
• Consider both the challenge and the necessity of changes to the systems infrastructure and how these can disrupt production applications.
• Review the goals of change management, change assurance and how these are implemented with Real Application Testing technology available with the Oracle 11g database.
• Learn how to perform the capture of a production database workload while not interfering with the applications or users involved.
• Learn how to replay the production workload on a test database configuration, providing a real-world test of how an actual application will function in an envisioned database configuration.
• Learn how to configure clients which will simulate the network interaction of real-world users in a test configuration.
• Perform a detailed analysis of application execution within proposed database configurations to assess whether the application performance will progress or regress as a result of the proposed change.
• Use the SQL Performance Analyzer tool to measure progression or regression of individual SQL statements under a proposed database configuration, providing a detailed level of change assurance before the change ever occurs.

Target Audience
The target audience for this course is database administrators with experience using earlier versions of the Oracle database server who wish to learn about the new and modified features introduced in Oracle 11g.

Course Prerequisites
The mandatory prerequisite for this course is experience administering an Oracle database using version Oracle 10g. Those who lack such experience would be better served by completing the curriculum for new database administrators comprising the following Sideris course modules:
• ORACLE DATABASE 11G: ADMINISTRATION I
• ORACLE DATABASE 11G: ADMINISTRATION II

Those who only have experience administering Oracle databases prior to Oracle 10g should at least obtain and read the course ORACLE DATABASE: 10G NEW & ADVANCED FEATURES FOR ADMINISTRATORS before proceeding onto this course.

Certification Examination
This course covers information necessary to upgrade ones Oracle Certified Professional (OCP) certification and complete the test EXAM #1Z0-050 ORACLE DATABASE 11G: NEW FEATURES.

Course Outline (complete course outline)
DATABASE INSTALLATION & UPGRADE
DATABASE ARCHITECTURE CHANGES
AUTOMATIC MEMORY MANAGEMENT
DIAGNOSING DATABASE PROBLEMS
SECURITY ENHANCEMENTS
ORACLE SECUREFILES
MISCELLANEOUS NEW FEATURES
ORACLE FLASHBACK TECHNOLOGY
FLASHBACK DATABASE
RMAN ENHANCEMENTS
DATABASE DUPLICATION & CLONING
RECOVERY WITH DATA RECOVERY ADVISOR
CHANGE MANAGEMENT
WORKLOAD CAPTURE
CONFIGURE THE REPLAY DATABASE
DATABASE REPLAY
REPLAY ANALYSIS
SQL PERFORMANCE ANALYZER

ITIL courseware, instructor guide book, student training materials and exam preparation resources
ITIL v3.0 Foundation for IT Service Management
 
ITIL v3.0 Foundation for IT Service Management (3 day)

Description
This course is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At this level, the qualification remains very similar to the ITIL V2 Foundation qualification. Whether adopting ITIL® or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT Service Support and Delivery can be best organized to align IT with business needs, improve service quality and reduce long-term costs.

ITIL Qualification Scheme
There are four levels with the ITIL qualification scheme beginning with the foundation level, two intermediate levels, and an advanced level.
• The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL
• The Intermediate level is split into two streams. Candidates are able to take units from either stream. At the end of these two streams, the course titled “Managing across the Lifecycle” brings together the full lifecycle approach to service management.
• Progression through the first two levels will earn credits to achieve the ITIL diploma.
• The Advanced Level Diploma develops a candidate’s ability to apply the ITIL concepts in new areas of practice.

Prerequisites
• Students should have a minimum of 1 – 2 years of IT experience

Audience
• Members of Help Desks, Call Centers, or Service Desks
• IT Management
• Employees who support any aspect of IT Operations Management
• Relationship managers who are the interface between IT and the business
• Anyone who wants to attain the ITIL® Diploma, which consists of 22 education credits that includes the Foundation Level, and the intermediate level. The intermediate level consists of either the Capability stream or the Lifecycle stream.

Course Content Includes:
• Course manual, mock exams
• Throughout the courseware, examples will be used to illustrate how ITIL relates to each student’s daily activities and they will work on exercises to reinforce the ITIL Core Lifecycle. The content of the course is designed to provide a balance of theory, practical application and self-study components.

Recommended Teaching Schedule (see complete course outline)

Table of Contents (complete course outline)
SCHEDULE ITIL OVERVIEW
SERVICE MANAGEMENT AS A PRACTICE
ITIL CORE LIFECYCLE
ITIL CORE LIFECYCLE STAGES
ITIL CORE LIFECYCLE PROCESSES
SERVICE STRATEGY
SERVICE DESIGN
SERVICE TRANSITION
SERVICE OPERATION FUNCTIONS AND ROLES
SERVICE OPERATION LIFECYCLE PROCESSES
CONTINUAL SERVICE IMPROVEMENT
THE PROCESSES IN THE LIFECYCLE CORE
CLASS EXERCISE TO REINFORCE KNOWLEDGE
MOCK EXAM
REVIEW
 
 
Sideris Courseware offers e-learning and training guides in information technology (IT) fields, as well as medical, health care, industrial, food service and other industries. Business and soft skills courseware for training in personal and professional development. Customers range from corporate, government agencies, academia, instructors and training centers, and self-study students. The IT and computer training courses include databases Oracle 11g, Oracle 10g and Microsoft SQL Server. Operating system courseware for Microsoft Windows Server, Vista / XP, Red Hat and SUSE Linux and Unix. Certification courseware for CompTIA CAQC-accredited A+, Network+, iNet+, Security+. Internet & web development and programming with HTML, XML, XSL, DHTML, Perl, CGI, PHP, Java, J2EE, Java Server Page JSP and JavaScript. Advanced .NET framework & ASP. Certification training guide books for IC3, ICDL/ECDL, Oracle Certified Professional (OCP). Project management, Help Desk support and EXIN-accredited ITIL (Information Technology Infrastructure Library). Self-study guides, manuals and classroom training materials for Microsoft Office 2007.
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